Privacy Policy | Butlers Cleaning

Effective Date: August 14, 2026

Butlers Window Cleaning & Janitorial Services (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at bwcdothan.com (including any associated domains, subdomains, or mobile extensions) and when you interact with our cleaning, window washing, and janitorial services.

Please read this policy carefully. By accessing or using our website, you consent to the practices described below.

1. Information We Collect

We collect information that identifies, relates to, or describes you ("Personal Information") when you interact with our website or request our services.

A. Information You Provide Directly

Contact Information: Name, email address, phone number, mailing address, and physical property address where services are requested.
Business Details: Business name, property type, facility square footage, and specific cleaning or scheduling requirements (for commercial or B2B contracts).
Inquiries & Quotes: Any details or messages submitted via our online quote request forms, contact forms, or direct email communications.

B. Information Collected Automatically

When you visit bwcdothan.com, our servers and third-party tools automatically collect certain standard technical data, including:

Device & Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and dates/times of visits.
Cookies & Tracking Technologies: Standard cookies, web beacons, and site analytics scripts used to ensure proper website functionality, evaluate site traffic, and improve customer experience.

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including to:

Provide Services: Evaluate service requests, generate quotes, schedule cleaning appointments, and deliver window cleaning and janitorial services.
Communication: Respond to customer inquiries, send service confirmations, invoices, and updates regarding your scheduled appointments.
Website Improvement: Analyze how visitors interact with our site to improve navigation, load speed, content relevance, and technical performance.
Marketing & Promotions: Send periodic updates, seasonal promotional offers, or service announcements (you may opt out at any time).
Legal Compliance: Comply with applicable law, enforce our terms, and protect the safety, rights, or property of our company, clients, or others.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only under the following limited circumstances:

Service Providers: We may share data with trusted third-party vendors who assist us in operating our website, hosting software, managing contact forms, processing transactions, or evaluating site analytics. These partners are obligated to keep your data confidential.
Legal Obligations: We may disclose your information if required to do so by law, court order, or governmental regulation, or if such disclosure is necessary to protect our legal rights or prevent fraud.
Business Transfers: If our business undergoes a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction.

4. Cookies and Web Analytics

Our website uses cookies and similar tracking technologies to enhance your browsing experience.

Essential Cookies: Necessary for the basic functionality and security of the website.
Analytics Cookies: Used to gather aggregated, anonymous information about visitor usage trends via tools like Google Analytics.

You can set your browser to refuse all or some cookies, or to alert you when cookies are being sent. Note that disabling cookies may affect the functionality of certain areas of our site.

5. Text Messaging & SMS Communications (If Applicable)

If you voluntarily provide your mobile phone number via our quote or contact forms, you consent to receive text messages regarding your service requests, appointment scheduling, or quotes.

Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP to any text message received.

6. Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.

7. Third-Party Websites

Our website may contain links to third-party sites, social media platforms, or external utilities. We have no control over and are not responsible for the privacy practices, content, or policies of those external sites. We encourage you to review the privacy policies of any site you visit.

8. Children’s Online Privacy

Our website and services are intended for adults, property managers, and business owners. We do not knowingly collect or solicit personal information from children under the age of 13. If we discover that a child under 13 has provided us with personal information, we will delete it promptly.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any updates will be posted directly to this page with an updated Effective Date at the top. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact us:

Butlers Window Cleaning & Janitorial Services

Website: https://www.bwcdothan.com
Location: Dothan, Alabama
Online Inquiries: Contact Form